Virgin Media1. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Options. - checked all cables, switches etc for loose connections. e in the future). Why Is The Light Red On My Virgin Media Box? If you notice a red light on your Virgin Media router, this often means that there is a problem with the connections to the router. I have tried a pinhole reset twice now but the light remains orange. Based on previous threads about this issue, a replacement is needed. A red light means an issue with your connections even though the Hub is on. Base LED The Base LED will be the only light that will stay on during normal operation. It may also flash green when the Hub is performing a software update. 1 - soft reset, powered off and on again with no change. Tried switching it off for a while and resetting it but the red light still remains. Please can you try this for me: • Turn the power switch off on the back of the Hub. I can connect to the hub but it has no internet connection. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. If your Hub had a red light, this could mean that there's an internal error, or that the Hub is overheating. . Answer. Open to any ideas or tests the team can run or help with. Joining in. Hi, my Hub 3 has a solid red light. just in the past hour my HUB 4 decided to develop the white light of death. Hi @337edy2. The router is hot. Flashing Red – Telephone connection issue. These work to boost your WiFi signal, giving you a better connection in every room of your home. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Options. Please advise. Make sure all of your cables are secured properly, and then press the power button. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. 02-02-2023 02:25 - edited 02-02-2023 02:25. Sorry to hear you're having concerns with the red light warning on your hub. It usually comes on when you turn on your hub, and it means nothing is wrong. I followed all the instructions to restart and reset the hub 5 still i see flashing red light. The WiFi 6 is a big improvement speed wise if your sat next to it and have WiFi 6 devices. At least 30Mbps download speeds in every room or £100 one-off credit. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 168. 1 ACCEPTED SOLUTION. Excludes broadband faults and broadband network outages. Reply. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . I have checked the service status in my area and it says no issues. Should m. Tudor. on 09-12-2022 14:59. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. If you see this color, there is no cause for alarm. Push the white cable (from the old Hub) into the back of the new Hub. on 24-07-2022 14:45. Hub 5 - flashing red light. I recently upgraded by bandwidth and a hub 5 arrived today. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. Are there any tests that forum staff can run to check whether the router is working correctly. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. If its nor working for you insist that you get the old Hub back and reactivated onto your account. If your happy with the nest and don’t need WiFi 6 stick with that and the Hub 5 in modem mode. 5Gbps speed LAN (Ethernet) port. Connect the Hub’s power cable with the blue tab. Red flashing LED means the hub has lost connection with the VM network. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. Hub 5, Hub 5x and Hub 4 - Test my broadband speed. Flashing White – Connecting to Virgin Media network. I have tried all of the recommended fixes and it is still red. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Here's what you need to do: Press the lit-up blue button on your Super. Ive unplugged the hub but its still happening. Then, wait for 5-10 minutes for the Hub to start up. Had the hub for a good few years. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Showing 1-9 of 9 answers. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. If this is causing problems, ask to have your old Hub reinstalled. If the broadband light is green, your internet connection is working. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. If I connect anything via the 2. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Virgin Hub 5, red flashing light. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Select the option next to Enable Modem Mode. Select Apply changes. For example, if your Virgin Media Hub 3. Re: red light on virgin media hub. A red light means an issue with your connections even though the Hub is on. Share with friends. The Hub should now operate normally. 168. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. But in most cases, a green light will mean something else depending on which light is green. Hub Lights. So first thing is to check for any “known network faults - Try in 2 places. Can someone take a look at this asap? Network Log Time Priority Description 03-. no idea what any of this means , will test the speed of wifi today when gaming Red Light. on 19-09-2023 03:59. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. _____________. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. Flashing green: The phone is in use or a voicemail is waiting. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. It normally is not a hub problem, but a VM cable/cab/network problem. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. All the other lights flashed green and then dissapeared but this light remains green. © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. 28-04-2023 18:12 - edited 28-04-2023 18:29. on 24-07-2022 14:45. All the white cable is probably screwed in. Connect the Hub’s power cable with the blue tab. Wait for the power light to turn blue, this means your Hub is ready for activation. Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3. Then, wait for 5-10 minutes for the Hub to start up. 1 ACCEPTED SOLUTION. on 15-09-2022 13:41 Just to be clear - you have no connectivity either over wifi or ethernet cable connection. . on 30-01-2023 11:05. LeeHey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. Logging into the advanced settings (IP address in browser) says internet has registration failure. virgin media tech support has no clue. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. 1 ACCEPTED SOLUTION. Virgin Media. Back a step. 13-12-2021 15:21. Connection across the house has been worsening over the last few days. I'm sorry to hear about the issues with the red light on the hub. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Sorry to hear of the permanent red light on your Hub 3. Use this button to reboot or reset your router to its factory default settings. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Go to solution. 0 GHz. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Here is a handy guide to the light on your Hub 5. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. Sorry to hear that you're having concerns with the flashing light on your hub 5. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. It can be done, so be insistent when asking. Have tried resetting the hub but issue persists. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. Nothing changed but the move to Hub 5 and a 1gb service. Further exclusions & legal stuff apply. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. Solid red: There’s an issue with the Hub 5. 100. It should then pulse slowly as it connects to your Hub. If your Hub is warm to the touch, or smells like smoke, we would recommend unplugging the Hub from the mains as this could be a potential fire hazard. The lights will blink when the wireless access point is operating normally. Power off the Hub 5 as it is already set in. No issues in area currently. Off: No phone service or the phone is not connected. Solved: Hi I just had the gig1 service activated on Wednesday with the new hub 5. Everyday. If you're worried, flick back to router mode, see what colour it is when it comes back on line. We do not make commissions. I don’t seem to be able to talk to VM by. Yesterday we had a power outage, since then the light on the front of the VM Hub 3 has displayed constant red. 5Gbits/sec Ethernet port for even faster wired connections. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Please report back with the result. I've a flashing green light on my hub, no broadband or phone. • Switch the hub back on at the power. Options. 5 hours before hand. We do not make commissions. Support tell me that this is fine and is an indicator of network status in the area. Options. BD20. Don’t plug the power cable into a plug socket yet. Hi, Our hub 3 currently has a solid red light, I’ve done a fair bit of research and understand this is due to it overheating. In fact, weak WiFi security has nothing to do with Virgin Media at all. I’m no design expert, but I don’t think LACK of a signal is the best way to show. I left it for over an hour and nothing changed. Options. The other parameters in this section are - channel auto and channel width 20/40 MHz. Hub 5 blinking green base light. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Please check this setting and enable cookies (if disabled) Options. Options. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginMy internet connection went off last night. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Did you mean: Virgin Media Community. The Hub should now operate. Dear Virgin Team, Our router (Hub 3. And put access to hub 5. Blue flashing light happens during the provisioning stage on a reboot. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Types of Booster. 1, sign on and put it into modem mode. Please report back with the result. Browse Virgin Media Virgin Media Community. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Turn the power switch off on the back of the Hub. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. Checking the Indicator Lights. Go to solution. Your network has been fixed. Solid white (flashing): The Hub’s booting up. no activity at all on the LAN ports. The Hub5 is not officially released - that is it is still being tested by a few invited users. Options. on 31-12-2022 12:53. New to VM, got a Hub 5 but having a bunch of issues. Thank you. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. on 07-01-2023 13:02. Options. Router has a solid red light on. White through to light orange are acceptable. For example, if your Virgin Media Hub 3. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. Hi there - got a constant very dark orange almost red light on my hub for the last few days. Hi there, My Hub 5 has a flashing red light. • Switch the hub back on at the power. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). 5gb ASUS ZenWifi AX 6 router ( which forms a mesh of 3 boxes across the house ) which in turn runs 1gb to a Netgear 8 port switch to PCs. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. Depending on your area and. I'm sorry to hear about the issues with the red light on the hub. Turn off the Hub 6. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. The Hub 3 and Hub 4 were both awful even in modem mode and contributed their fair share towards the issues. Virgin Media is now available in North East, bringing lightning-fast internet straight to your doorstep. I have logged in to the routers settings and nothing looks untoward there. If you haven't changed these, then your devices may automatically reconnect. Didn’t even know the reset button was there. Phone. The boys at HQ say there is. John-----I do not work for VM. This light is shown for up to one minute. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. Super hub - Status lights and control buttons. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. jem101. Similar threads suggest my hub needs to be replaced. Switch the hub back on at the power. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Options. 1 ACCEPTED SOLUTION. A flashing red power light signals that there’s an issue that needs addressing. Telewest wall socket: no visible power to be switched on. We do not make commissions. The light should stay green for some time before turning blue, which signals that the Hub is working properly. NOTE: The Gigabit Connect Box has an idle power consumption of 12. Just upgraded and received a hub 5 yesterday. A flashing red power light signals that there’s an issue that needs addressing. . Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). The number to call is 0800 953 9500. Options. All in one super nifty tool. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. I am still able to connect - 5164691. Hi I have had the same issue. We would like to show you a description here but the site won’t allow us. This latest future-proof WiFi. Make sure the WPS Push button setting is enabled, as shown here. New to VM, got a Hub 5 but having a bunch of issues. We are happy to hear this is now resolved but do please reach back out if we can assist in the future. Remember: Once the Hub is reset, it will. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. on 19-09-2023 03:59. Use the recommended Deco App to connect the other units to the first. Below are the most common lights you’ll see on a Virgin. Try our TV troubleshooting tool now. Options. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. I checked my router and it has a flashing blue light. Keep us posted on how you get on. ughugh. I’m going to do a hub factory reset. Re: Hub 5 problem - light going out. and tells you of more local issues down to. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. As per installation guide it should be a solid white light, however, it is continously showing an orange light. I didn't need an engineer to come as I had the. If the hub is white, it means it's in the process of. Read resolutions for removing the orange light from my hub3 box. I have had a solid red light on my hub for over a week. Virgin said it was the new software update colour. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. After it, navigate to the Admin settings and restart your Virgin Box. Mumfordd04. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Flashing green: The Hub 5 is starting up. It has been like this all day so I guess a manual reset by me is best as it has stalled doing a reboot after getting the new software?Superhub 3. on 09-12-2022 16:22 Solid green light is correct for Hub 5 modem mode. To reboot: press the button and hold it for less than five seconds. intermittent. No downtime reported in our area either. To reset: press the button and hold it for more than ten seconds. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. on 30-01-2023 11:05. If the lights indicate a problem, try the next. QuickStart, set up and connections. If it’s flashing green, it’s starting up. 13-12-2021 15:21. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. Depending on your area. I received my Hub 3 today, I have plugged it in and followed all the instructions however there is just a flashing green light at the bottom and the wifi light is green. Go to solution. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Currently we have a solid green light after putting the Hub into modem mode. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. 1 ACCEPTED SOLUTION. Hub 5 not showing wifi. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Otherwise nothing has changed. The hub feels quite warm, but not hot, to the touch. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. I’m no design expert, but I don’t think LACK of a signal is the best way to show. First instance, outage in the area, took a good 16 hours to fix. I have checked the service status in my area and it says no issues. not sure if this is normal or not. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Let us know and we can go on from there. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. Is this normal for hub setup and i just need to wait. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. I have reset the hub by turning it on and off and also by using the pinhole on the back. We do not make commissions. Then switch it back on. Anonymous. 11ax), improved security (e. If this changes though, please follow the below steps: Turn the power switch off on the back of the Hub. _____________. The only way it works now is to connect it via Ethernet cable. WiFi network (its name will be on your Hub WiFi card – see page 5). Router/WiFi mode is junk, the VM WiFi is totally rubbish. Stable Red – Cable connection issue. 2 Internet Light. I’m not really sure what else I can do or what the issue is?! An. Get the Hub ready by connecting the wires. . Flashing Red – Updating firmware. VM will not dispatch any technicians while an area fault exists. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. Hi, First post so please be gentle. Sorry to hear you're having some issues with the hub, Thank you for trying a reboot already. Area 14. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. You can use a pen or paper clip to do this. I have recently had issues with a red light on my Hub 3 on two occasions which resolved themselves. Try a 30 second pinhole reset of the hub with no ethernet connection.